Privacy Policy

Introduction

At Great Outdoors, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our outdoor adventures and expeditions.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

When you book an adventure, create an account, subscribe to our newsletter, or fill out a contact form, we may collect:

• Contact information (name, email address, phone number, mailing address)
• Demographic information (age, gender, nationality)
• Health information relevant to outdoor activities (allergies, fitness level, medical conditions)
• Emergency contact details
• Payment information (processed through secure third-party payment processors)

Usage Information

We automatically collect certain information about your device and how you interact with our website:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on pages
• Referring websites or applications
• Click patterns and interaction with our site

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and personalizing our services
• Processing bookings and payments
• Ensuring safety during outdoor activities
• Communicating with you about bookings, updates, and promotions
• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and enhancing security
• Complying with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, and understand how visitors use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytical Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant advertisements

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, and servicing you (e.g., payment processors, tour guides, equipment providers).
• Business Partners: When necessary for providing services or facilitating transactions, we may share information with business partners like national parks or accommodation providers.
• Legal Requirements: We may disclose information when required by law, to protect our rights, or in response to a subpoena, court order, or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information when you have given us consent to do so.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security practices and update them as necessary to maintain appropriate levels of protection.

International Data Transfers

As a company operating in Australia with global customers, your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your country.

When transferring personal information internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: In certain circumstances, you can ask us to delete your personal information.
• Restriction: You can ask us to restrict the processing of your personal information.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to all inquiries within 30 days.